{"id":1216,"date":"2019-03-25T06:52:20","date_gmt":"2019-03-25T06:52:20","guid":{"rendered":"https:\/\/www.clarity.hu\/2019\/03\/25\/kaveszunet-interju-tihanyi-noemivel-2\/"},"modified":"2019-03-25T06:52:20","modified_gmt":"2019-03-25T06:52:20","slug":"kaveszunet-interju-tihanyi-noemivel-2","status":"publish","type":"post","link":"https:\/\/www.clarity.hu\/en\/2019\/03\/25\/kaveszunet-interju-tihanyi-noemivel-2\/","title":{"rendered":"Coffee Break Interview with No\u00e9mi TIHANYI"},"content":{"rendered":"<p><strong>No\u00e9mi TIHANYI<\/strong><\/p>\n<p><strong>RPA \u2013 Virtual Users at Corporate Processes<\/strong><\/p>\n<p>Reading time: 4 minutes<\/p>\n<p>We\u2019re launching a new series to introduce our colleagues\u2019 special fields in their work and occasionally their hobbies in their free time.<\/p>\n<p>In our first session, we have an easy job because work is also a hobby in No\u00e9mi\u2019s life, at least we see it based on her enthusiasm.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Process management has been your field for many years, but now you\u2019re dealing with a new approach, which will change the processes and operations of companies soon. What is actually RPA?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 RPA (Robotic Process Automation) is a new area of process automation technologies. It\u2019s about how to replace human resources with virtual users (robots, bots) in time-consuming, costly, monotonous or problematic processes. We\u2019re talking about a virtual workforce, which is much needed nowadays.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Why is Robotic Process Automation so current?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 Because it\u2019s no longer science fiction, it\u2019s the daily reality of organizations. Robots are more widespread abroad, but some RPA systems are already present at our major customers in Hungary &#8211; mainly from market-leading suppliers.<\/p>\n<p>According to our experience, RPA has huge popularity and results are very spectacular where it appears.\u00a0 Employees enjoy the transfer of monotonous or unpredictable tasks, IT enjoys the technological novelty and the improved data quality, and managers enjoy savings. In the coming years, this market can be expected to jump very much &#8211; in 2016 the RPA market reached only $250 million and it will jump to $2.9 billion by 2021 according to Forrester&#8217;s research.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 What does RPA offer us, which is already a reality and available for organizations?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 First, you can achieve an amazingly fast, massive digitization leap in a small area, e.g. in customer service, data processing, data service, and more. An RPA robot can do everything that can be programmed. It can apply the same IT systems as a real user working, for example, in the administrative field &#8211; logging in to multiple applications, filling out a form, counting, copying, reading and writing emails, decision making along the algorithm. It\u2019s just much faster, without error, 24 hours a day and always along the same processes.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Company management systems have already existed that helped the work of employees. What\u2019s more?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 RPA connects a series of convergent technologies, such as OCR, rule engines, text mining, workflow scheduling. This tool helps the company to automate subprocesses that are critical (e.g. when it\u2019s risky to misspell a record), requires the automation (e.g. high-volume and resource demanding), or requires the continuous availability, but they have not been able to reduce their manuals for some reason (e.g. it would have been expensive to develop into an existing system). The automation of subprocesses goes without changing the current application portfolio and costly integrations for the company. An RPA digitizes on existing systems, not instead of them. And it works independently, even without human intervention.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Do you think the human work is going to be unnecessary and we can entrust everything to robots?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 Surely not. ? RPA does not fit for all. But when it does, it can reach 50-80% efficiency improvement in a given process. It\u2019s an incredible number, so as soon as we say it and it\u2019s proven to be true, the organization suddenly wants to robotize everything. ? But not everything can be robotized \u2013 an RPA robot will never think, make a decision independently and \u201cfind out things\u201d.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 And what can we entrust to robots that are already available for us?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 Almost everything, the question is what it is worth. It is worthwhile to build on processes that currently work with great manuals, their volume is significant, but they work with well-structured data and logic, and continuous operation comes in handy. So, you can generate revenue, cost reduction or better customer service. Another aspect can be an unpredictable (seasonal) resource demand or a critical process of compliance. But of course, there are thousands of aspects to be taken into account in order to target well.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Could you tell us some practical implementations?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 There are typical sectoral and management fields: bank account, debit\/credit card management and credit assessment in the financial sector; offer and commission processing areas in insurance; data providing and reporting fields in public administration; order management in telecommunication; reading and billing areas in public utilities. These are the typical RPA-capable process elements. Also, customer service and reporting are relevant in almost every case.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 And what are the tools to choose?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 Almost all the major suppliers have RPA solutions and there are domestic developments too. In our experience, the leading products in Forrester Wave analysis are typical in Hungary, such as UIPath, Blue Prism and Automation Anywhere.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 How can we help our customers to apply process robotization if they consider it?<\/p>\n<p><strong><em>No\u00e9mi<\/em><\/strong>\u00a0 On one hand, our existing &#8211; classical &#8211; process development work is done \u2018with RPA eyes\u2019, we think this is the future. Traditional tools cannot compete with the robots\u2019 efficiency increasing capabilities. On the other hand, we can help to choose which processes requires RPA based on our own methodology. This is an important decision we can help to make. Of course, we can support the implementation, plan and introduce a robot and reveal market-leading tools.<\/p>\n<p><strong><em>Clarity<\/em><\/strong>\u00a0 Thank you, No\u00e9mi, for the short introduction!<\/p>\n<p>Please don\u2019t hesitate to contact No\u00e9mi to ask for more information via email!<\/p>\n<p><a href=\"mailto:rpa@www.clarity.hu\">rpa@www.clarity.hu<\/a><\/p>\n<p>\u00a0<\/p>\n<div style=\"clear: both;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>No\u00e9mi TIHANYI RPA \u2013 Virtual Users at Corporate Processes Reading time: 4 minutes We\u2019re launching a new series to introduce our colleagues\u2019 special fields in their work and occasionally their hobbies in their free time. In our first session, we have an easy job because work is also a hobby in No\u00e9mi\u2019s life, at least [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1214,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hirek"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coffee Break Interview with No\u00e9mi TIHANYI - Clarity<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clarity.hu\/2019\/03\/25\/kaveszunet-interju-tihanyi-noemivel-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coffee Break Interview with No\u00e9mi TIHANYI - Clarity\" \/>\n<meta property=\"og:description\" content=\"No\u00e9mi TIHANYI RPA \u2013 Virtual Users at Corporate Processes Reading time: 4 minutes We\u2019re launching a new series to introduce our colleagues\u2019 special fields in their work and occasionally their hobbies in their free time. 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